Questions this calculator answers
- What is the most a mover can charge me at delivery?
- 110 percent of a non-binding estimate, on an interstate move. "Under a non-binding estimate, the mover cannot require you to pay more than 110 percent of the non-binding estimate at the time of delivery." On a binding estimate, the ceiling is the estimate itself. Impracticable-operations charges add at most 15 percent more at delivery.
- Does a mover have to survey my house before quoting?
- Yes, for an interstate household-goods move. 49 CFR 375.401(a) requires a physical survey and a written estimate based on it. You can waive the survey only in writing, signed before loading. A phone quote with no survey and no signed waiver is not the process the rule describes.
- What is released value, and why did my claim settle so low?
- Released value pays no more than 60 cents per pound, per article. It costs nothing extra, but you get it by waiving full value protection in writing. A 35 lb television settles for $21 under it. Neither option is insurance; both are the mover’s own liability.
- How long do I have to file a claim for damage?
- 9 months from delivery, on an interstate move. The mover then has 30 days to acknowledge your claim and 120 days to pay, decline or make a written offer. If it runs longer, the mover must send a written status update every 60 days.
- Is a USDOT number proof a mover is licensed?
- No. It is an identifier in the federal system. The check that works is a match: the legal name and address in the federal record against those on your estimate. If a broker booked the move, check the carrier that will haul it too. HyreMover does not verify movers.
- Do these federal rules apply to a move inside my own state?
- No. Appendix A to Part 375 governs interstate moves. An in-state move is regulated by a state agency, and what it requires varies by state. Roughly four in five people who move stay inside one state, per Census ACS estimates for 2024.
- Can I check the weight my mover charged me for?
- Yes. You have the right to watch every weighing of your shipment. You can also ask for a free reweigh if you doubt the weight, but only before the shipment is unloaded. After that, the right is gone.
- What should I do if a mover refuses to unload without more money?
- Offer what the rules allow: 110 percent of a non-binding estimate, or the binding estimate. If the mover still holds your goods, call FMCSA at (888) 368-7238. File at the National Consumer Complaint Database too, and write "paid under protest" on the paperwork before you sign.
- Does HyreMover move household goods or recommend movers?
- No. We do no moving work, publish no mover profiles or rankings, and take no referral fee from any moving company. That is why these tools can tell you to demand a survey, reject a bid or walk away from a booking.
- Why do you not publish an average moving cost?
- Because no such measurement exists. Moving charges come from carrier tariffs that nobody aggregates, and no federal series tracks what people paid. Most averages you find sit on pages that earn a fee when you request quotes. We give you the arithmetic and the rules instead.
Sources and methodology
Figures dated September 5, 2026. Last reviewed .
- 49 CFR 375.401 — Must I estimate charges? (eCFR via Cornell LII, retrieved 2026-09-05. The physical survey requirement, the written waiver, the two estimate types, the volume-to-weight disclosure, and the prohibition on amending an estimate after loading.)
- 49 CFR 375.403 — How must I provide a binding estimate? (eCFR via Cornell LII, retrieved 2026-09-05. The eleven binding-estimate requirements, the one-hour notice for additional services, the prohibition on demanding full payment for a partial delivery, and the one-year retention rule.)
- 49 CFR 375.407 — relinquishing possession under non-binding estimates (eCFR via Cornell LII, retrieved 2026-09-05. The 110 percent ceiling, the reasonable-dispatch consequence of withholding, the prorating rule on partial delivery, and the 15 percent cap on impracticable-operations charges.)
- 49 CFR 375.409 — May household goods brokers provide estimates? (eCFR via Cornell LII, retrieved 2026-09-05. Brokers may provide estimates under a written agreement with the carrier; the carrier must then release the shipment on payment of no more than 110 percent of a non-binding estimate.)
- 49 CFR 375.213 — What information must I provide to a prospective individual shipper? (eCFR via Cornell LII, retrieved 2026-09-05. The six required documents, the 10-point font and 36 square inch format rule, the front-cover wording, and the signed-receipt requirement where hyperlinks are used instead of copies.)
- Appendix A to 49 CFR Part 375 — Your Rights and Responsibilities When You Move (eCFR via Cornell LII, retrieved 2026-09-05. The codified FMCSA booklet: valuation, the 110 percent rule, the nine-month claim window, weighing rights and arbitration. fmcsa.dot.gov returned HTTP 403 to automated retrieval on September 5, 2026, so we read this mirror.)
- 49 CFR 370.9 — Disposition of claims (eCFR via Cornell LII, retrieved 2026-09-05. The 120-day disposition requirement, the 60-day written status updates beyond it, and the replacement-cost-less-depreciation basis for household goods settlements.)
- FMCSA SAFER — Safety and Fitness Electronic Records (FMCSA, retrieved 2026-09-05. Where you look a USDOT number up. Listed as the destination for the reader; fmcsa.dot.gov subdomains returned 403 to our automated retrieval on this date, so nothing here is quoted from it.)
- National Consumer Complaint Database (FMCSA, retrieved 2026-09-05. Where interstate household-goods complaints are filed and searched.)
- Migration / Geographic Mobility data tables (US Census Bureau, retrieved 2026-09-05. ACS 1-year estimates: 8.9 percent of people moved within the same state in 2024 (9.1 percent in 2023); 2.1 percent moved to a different state (2.3 percent in 2023).)
Related
- Moving costs What moves the price, and why we publish no national average.
- Moving estimates Binding, non-binding and not-to-exceed, in plain terms.
- Avoiding moving scams The warning signs, and the checks that catch them.
- Editorial policy How these pages are written, sourced and corrected.